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Registration Rates | Payment Methods | Registration Policies | Cancellation and Refund Policies

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Registration Rates 

Payment METHODS 

• Credit Cards – Credit card payments can only be made through our online process for registration. For security purposes and to be PCI compliant, we are unable to accept registration forms with credit card numbers via fax, e-mail or mail sent directly to the NASPA office. Visa, MasterCard, and American Express are the only credit cards accepted for payment. Changes in payment method or credit card after initial payment is processed are NOT permitted, no exceptions.  Please be sure that you are using the appropriate credit card for this transaction.
  
• Purchase Orders – Purchase orders will NOT be accepted for registration. Please use the Bill Me option online if you need to submit paperwork to your accounting office to have a check cut for your registration payment. Payments must be received by the appropriate deadline. If payments are not received by the registration deadlines, the appropriate late fee will be assessed.
  
• Checks – ACH processing of personal check payments is available through online registration. There will be a $40 processing fee assessed for all returned checks. Mailed checks should be made payable to NASPA and mailed according to the "Mail" instructions below.
  
• Bill Me – NASPA will send invoices out weekly to those that select the Bill Me option upon checkout. All payments must be received by the appropriate registration deadlines. If payments are not received by the established deadlines, the appropriate late fee will be assessed.
  
• Mail – Payments can be mailed to the NASPA office via lockbox services through our bank.  In addition to mail delivery times through USPS, you can expect an additional 3-5 days for processing in the NASPA office.  

REGISTRATION POLICIES

• Member Rate Qualifications – In order to qualify for member rates, you must have a current individual membership, valid through the 2013 NASPA Annual Conference. You should have your own individual ID number. You will NOT get the member rate by using your institutional ID number. If you receive the member rate and your membership lapses, but is not renewed by January 31, 2013, the non-member rate will be assessed at the prevailing rate. Anyone whose membership is scheduled to expire between January 31 through the end of the conference will need to renew their membership at the time of registration.
  
• Registration/Rate Change Deadlines – The deadlines that have been established for registration are POSTMARK deadlines. 
  
• Must be Registered – All individuals attending the conference must pay a registration fee. This includes pre-conference workshop and educational session presenters.
  
• Student Rates – Student rates are for full-time member students only. Those who are employed full-time and are taking courses are not eligible for these rates.
  
• Complimentary Faculty Registration – One faculty member per higher education/student affairs graduate preparation program can receive a complimentary registration to attend the 2013 NASPA Annual Conference. A special registration form is required and can be obtained by contacting Arlene Kidwell, Senior Director of Meetings, 202-265-7500, ext. 1167.
  
• Press Registration – Press passes are available and can be obtained by contacting Kaaryn Keller, Senior Director of Marketing and Communication, 202-265-7500, ext. 1177.
  
• Guest Registration – Guest passes can only be purchased in addition to a full registration and guests will be identified with an appropriate name badge. Guest registrations DO NOT include pre-conference workshops or any educational sessions. In order to register a guest for the conference, you will need to contact the NASPA office directly for assistance at 202-265-7500, ext. 0.
  
• Bill Me Option – All Bill Me order payments must be received and/or postmarked by the appropriate deadlines in order to receive any discounted rates . Payments postmarked after the deadline will be assessed the later fee.
  
• Meals – Meals are NOT provided during the conference.  There will be light appetizers served during the opening reception and exhibit hall breaks may offer coffee or ice cream  Some institutions, knowledge committees, and other sponsored groups will choose to host receptions/meetings that may have food and beverage available but this is not guaranteed. 

Cancellation and Refund Policy

To cancel a registration and request a refund, a written request must be sent to refund@naspa.org. Please enter "2013 NASPA Annual Conference Refund" in the subject line. Telephone requests will not be honored. Refund checks or credits are processed once a week. Exceptions to the policy will be considered on a case-by-case basis and decisions made within two weeks after the conference.

Refund Request Deadlines

• Refund requests postmarked by January 11, 2013 will receive a full refund, less a $50 service and processing fee.
• Refund requests postmarked between January 12 and February 15, 2013 will receive a refund equal to 50 percent of the appropriate registration fees.
• Refund requests postmarked after February 15, 2013 will not be honored.
• Awards Luncheon and Pre-conference Workshop fees, as well as any payments for tours, service projects, etc., will be refunded in full if written request is postmarked by February 15, 2013. After February 15, 2013, no refund will be available.