Purchase orders will NOT be accepted for registration. There is now a Bill Me option online if you need to submit paperwork to your accounting office to have a check cut for your registration payment. Please use that option when registering online.
Refunds will be given for cancellations, received in writing by December 6, 2013, less a $50.00 processing fee. In addition, a processing fee of $50.00 per registration will be charged for credit cards declined or to change payment methods after the initial payment is processed. With prior approval, anyone registered but who cannot attend may send a substitute. Substitution information must come in writing from the registered participant. The membership status of the substitute must be the same as the registrant in order to have the same registration fee applied. Additional charges may apply if the membership status is not the same. The conference may be cancelled or postponed due to unforeseen circumstances. In this case, fees will be refunded; however, NASPA will not be responsible for additional costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, and/or travel agencies. NASPA is not responsible for weather-related travel delays or other issues in regard to personal travel and no refunds will be given due to these occurrences.
NOTE: All requests for cancellation and refunds must be in writing to [email protected]. Due to our food and beverage requirements, no refunds will be granted after December 6, 2013. Questions? Contact the NASPA office at 202-265-7500 or via e-mail at [email protected].