NASPA Payment Policies and Procedures

Member Rate Qualifications

In order to qualify for member rates, you must have a current individual membership, valid through the date of the event you are attending. You should have your own individual ID number. You will NOT get the member rate by using your institutional ID number. If you receive the member rate and your membership lapses, but is not renewed by the time of the event, the non-member rate will be assessed at the prevailing rate. Anyone whose membership is scheduled to expire should plan to renew their membership promptly, to avoid additional fees.

Accepted Forms of Payment

NASPA accepts Visa, MasterCard, American Express, checks, and electronic checks (called “ACH” in our payment system). NASPA accepts wire transfers from organizations outside of the United States. NASPA does not accept Purchase Orders (P.O.) as payment, however orders, including registrations, may be completed using the “Bill Me” payment option. This will create a downloadable invoice that can be accessed through the NASPA profile that created the order, and be used for remittance to campus business offices.

Payment Remittance

Payments may be remitted online via the NASPA website under the account the order was created, or over the phone by calling (202) 265-7500. Payments may also be remitted through the mail via our bank lockbox or main office. Finally, payments may be remitted via secure fax at (202) 898-5737. Please note: Any payment remitted via mail or fax MUST be accompanied by an Order or Invoice number, the full name on the profile under which the order was created, and an item description [i.e. “Professional Affiliate Membership” or “Leadership Educators Institute Registration”]. Failure to provide these details with payment may result in a processing delay.

“Bill Me” Payment Method

NASPA offers a “Bill Me” payment method for those wishing to complete an order but defer payment. Available on registrations, the “Bill Me” payment option will create a downloadable invoice available for remittance to campus business offices. Using this payment method secures an event registration slot although the order is still considered unpaid. Please note: if payment is received after the deadline for the rate supplied at the time of registration, NASPA will assess a late payment fee of $25.00 on registrations up to $200.00, and $50.00 on registrations greater than $200.00. After selecting “Bill Me” there are two options for settling the balance due: an online payment at a later time via NASPA website profile or your financial institution may remit check payment.

E-Check Payments

NASPA accepts direct debit payments from bank accounts, known as both ACH and electronic checks. This payment method requires Name of Account Holder, Type of Account (Checking or Savings), Account Number, and Bank Routing Number.

Wire Transfer Payments

NASPA only accepts wire transfers individuals and organizations outside of the United States, and only when a secure credit card payment is not possible. Please find NASPA’s bank information here. Note: Wire transfer payments can only be processed once a confirmation number of the funds transfer (not the wire order) has been remitted. Sample Wire Transfer Receipt.

Changes in Payment Method

NASPA does not process changes to payment methods on closed orders; i.e. refund one credit card then recharge another. If this is absolutely necessary, an administrative processing fee of $25.00 will be assessed prior to processing. Payments for NASPA Annual Conference registrations cannot be reprocessed, no exceptions.

Returned Checks/Charge Backs

There is a $35.00 administrative processing fee invoiced against all returned checks or disputed credit card charges resulting in a charge back.

Refund Policy

Individual NASPA memberships are non-refundable. Registration refund policies vary by event and can be found within posted registration policies for each event.Publications Refund Policy.

Credits

It is NASPA’s policy that financial credits cannot be maintained on individual profiles. Funds from a cancelled payment may be applied to another order at NASPA’s discretion and only at the time of cancellation. Payments made for canceled registrations may be applied to a future event within the same fiscal year if notification of the substituted event selection is provided within thirty days of cancellation. This statute applies only to national NASPA conferences, excluding Annual Conference and all regional events.

ACH Vendor Establishment

It is NASPA’s policy to decline establishment as an ACH Vendor with any external financial entity.

Sponsorship Payments

For assistance processing sponsorship payments, please contact Fred Comparato at [email protected].

Third Party Partners

Publications: If you need assistance with a payment for a NASPA publications order, please contact our fulfillment house, PBD at [email protected] or (770) 280-0098

Annual Conference: If you need assistance with a payment for the NASPA Annual Conference registration, please contact our registration company, Experient at [email protected] or (800) 974-3084