Click here to view NASPA’s complete Payment Policies and Procedures.
The registration rate displayed is based on your current membership status. If your membership expires or changes before the event, your registration rate will change, and you will be expected to pay the rate that coincides with your new level of NASPA membership.
Substitutions: Substitutions are allowed by individuals within the same institution/company. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Additional charges may apply if the membership status is not the same. Please email your request for the substitute attendee to [email protected].
Registration Cancellation Policy:
The cancellation deadline is September 23, 2019, and you will be assessed a $25 administrative fee. This program may be cancelled or postponed due to unforeseen circumstances. In this case, fees will be refunded; however, NASPA will not be responsible for additional costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, and/or travel agencies. NASPA is not responsible for weather or travel related problems and will not reimburse registration fees for these issues. Please click here to submit a refund request. Refunds will not be processed after September 24, 2019 for any reason.
Please allow 7-10 business days for processing. To inquire about the status of a refund after 10 business days, please send an email to [email protected] .