Refunds will be given for cancellations, received in writing by November 29, 2019, less a $50.00 processing fee. In addition, a processing fee of $50.00 per registration will be charged for credit cards declined.
Registration Cancellation Policy: Cancellation/refund deadline less a $50.00 administrative fee is November 29, 2019. This program may be canceled or postponed due to unforeseen circumstances. In this case, fees will be refunded; however, NASPA will not be responsible for additional costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, and/or travel agencies. NASPA is not responsible for weather or travel related problems and will not reimburse registration fees for these issues. Please click here to submit a refund request. Refunds will not be processed after January 4, 2020 for any reason.
Substitutions: Substitutions are allowed by individuals within the same institution/company. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Additional charges may apply if the membership status is not the same. Please email your request for the substitute attendee to [email protected].
Purchase Orders: NASPA does NOT accept purchase orders as a form of payment. For registrants requiring an invoice to have a check payment processed, please use the Bill Me payment method to complete your registration. The resulting invoice can be found and downloaded under the My NASPA section of the website (must be logged-in), by selecting theView Invoices link from the dropdown menu. Alternatively, email a request to Membership to have a PDF of your invoice sent to you. Bill Me registrations are considered complete and will hold your place in an event, however the balance due must be settled prior to attending.
Click here to view NASPA’s complete Payment Policies and Procedures.
Additional Questions? Please contact the NASPA office at 202-265-7500 or via e-mail to [email protected].