Cancellation: The cancellation deadline to receive a refund depends on each event, less a $50.00 administrative fee. No refunds will be given after the deadline for any reason. All requests for cancellation and refunds must be in writing and sent to [email protected]. Any program may be cancelled or postponed due to unforeseen circumstances. In this case, fees will be refunded; however, NASPA will not be responsible for additional costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, and/or travel agencies. NASPA is not responsible for weather or travel related problems and will not reimburse registration fees for these issues.
Member Rate Qualifications: In order to qualify for member rates, you must have a current individual membership, valid through the date of the event you are attending. You should have your own individual ID number. You will NOT get the member rate by using your institutional ID number. If you receive the member rate and your membership lapses, but is not renewed by the time of the event, the non-member rate will be assessed at the prevailing rate. Anyone whose membership is scheduled to expire should plan to renew their membership promptly, to avoid additional fees.
Group Registration Discount: NASPA’s Annual Conference does not offer a group registration discount. For other select events, NASPA may offer a discount for members registering in groups of two or more individuals from a single institution. If an event is offering the group discount, it will be detailed on the registration page for that event. Please verify discount information on the event page prior to requesting this discount. To apply for this discount, email your request in writing to [email protected] prior to applying payment to your registration. Your request must include all registrants’ full names, the institution name, and the title of the event. The membership department will follow up for any additional information required and provide a personalized discount code each member of your group to use when processing payment.
Purchase Orders: NASPA does NOT accept purchase orders as a form of payment. For registrants requiring an invoice to have a check payment processed, please use the Bill Me payment method to complete your registration. The resulting invoice can be found and downloaded under the My NASPA section of the website (must be logged-in), by selecting the View Invoices link from the dropdown menu. Alternatively, email a request to Membership to have a PDF of your invoice sent to you. Bill Me registrations are considered complete and will hold your place in an event, however the balance due must be settled prior to attending.
Assistant Director, Constituent Experience and Services
Email: [email protected]
Phone: 202-265-7500 ext. 1183
Click here to view NASPA’s complete Payment Policies and Procedures.