Payment and Registration Policies

Payment Policies

Accepted Forms of Payment

Payment Remittance

Wire Transfer Payments

NASPA only accepts wire transfers individuals and organizations outside of the United States, and only when a secure credit card payment is not possible. Please find NASPA’s bank information here.
Please note: Wire transfer payments can only be processed once a confirmation number of the funds transfer (not the wire order) has been remitted. 

Changes in Payment Method

Changes in payment method or credit card after initial payment is processed are NOT permitted, no exceptions. Please be sure that you are using the appropriate credit card for this transaction.

Returned Checks/Chargebacks

There is a $35.00 administrative processing fee invoiced against all returned checks or disputed credit card charges resulting in a charge back.

Membership Refund Policy

Individual NASPA memberships are non-refundable and non-transferable.

Credits

It is NASPA’s policy that financial credits cannot be maintained on individual profiles. Funds from a cancelled payment may be applied to another order at NASPA’s discretion and only at the time of cancellation.

ACH Vendor Establishment

It is NASPA’s policy to decline establishment as an ACH Vendor with any external financial entity.

Sponsorship Payments

For assistance processing national event sponsorship payments, please contact Fred Comparato, senior director of corporate development, at fcomparato@naspa.org. For assistance processing Regional event sponsorship payments, please contact Tonya Murphy at events@naspa.org.

Publications

If you need assistance with a payment for a NASPA publications order, please contact our fulfillment house, PBD at naspaorders@pbd.com or (770) 280-0098.


Event Registration Policies

Registration Refund/Cancellation Policy

Payment Policy

Download NASPA’s W-9 Form

"Bill Me" Payment Option

The “Bill Me” option has been disabled until further notice.  Please make arrangements to submit payment at the time of registration and/or purchase. If you need to pay by check or need alternate arrangements, please email us at events@naspa.org and we do our best to accommodate your needs. 

Substitutions

Substitutions are allowed by individuals within the same institution/company. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Additional charges may apply if the membership status is not the same. Please email your request for the substitute attendee to refund@naspa.org.

Member Rate Qualifications

Group Registration Discount

Purchase Orders

NASPA does not accept purchase orders as a form of payment. For registrants requiring an invoice to have a check payment processed, please  contact us at events@naspa.org for assistance.

 

Current and Past Registrations

In order to see a current or past registration receipt:

Annual ConferenceIf you need assistance with a payment for the 2021 NASPA Virtual Conference registration, please contact us at ACreg@naspa.org.


Questions:

Tonya Murphy
Associate DIrector, Customer Operations
Email: events@naspa.org
Phone: 202-265-7500 ext. 1183