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Payment and Registration Policies

ACCEPTED FORMS OF PAYMENT
NASPA accepts Visa, MasterCard, American Express, and checks.. NASPA accepts wire transfers from organizations outside of the United States. NASPA does not accept Purchase Orders (P.O.) as payment, however some orders, including registrations, may be completed using the “Bill Me” payment option. This will create a downloadable invoice that can be accessed through the NASPA profile that created the order, and be used for remittance to campus business offices.

PAYMENT REMITTANCE
Payments may be remitted online via the NASPA website under the account the order was created, or over the phone by calling (202) 265-7500. Payments may also be remitted through the mail via our bank lockbox or main office. Finally, payments may be remitted via secure fax at (202) 898-5737. Please note: Any payment remitted via mail or fax MUST be accompanied by an Order or Invoice number, the full name on the profile under which the order was created, and an item description [i.e. “Professional Affiliate Membership” or “Leadership Educators Institute Registration”]. Failure to provide these details with payment may result in a processing delay.

“BILL ME” PAYMENT METHOD
NASPA offers a “Bill Me” payment method for those wishing to complete an order but defer payment. Available on registrations, the “Bill Me” payment option will create a downloadable invoice available for remittance to campus business offices. Using this payment method secures an event registration slot although the order is still considered unpaid. Please note: if payment is received after the deadline for the rate supplied at the time of registration, NASPA will assess a late payment fee of $25.00 on registrations up to $200.00, and $50.00 on registrations greater than $200.00. After selecting “Bill Me” there are two options for settling the balance due: an online payment at a later time via NASPA website profile or your financial institution may remit check payment.

WIRE TRANSFER PAYMENTS
NASPA only accepts wire transfers individuals and organizations outside of the United States, and only when a secure credit card payment is not possible. Please find NASPA’s bank information here (currently links back to membership faq page). Note: Wire transfer payments can only be processed once a confirmation number of the funds transfer (not the wire order) has been remitted. Sample Wire Transfer Receipt (nothing there).

CHANGES IN PAYMENT METHOD
NASPA does not process changes to payment methods on closed orders; i.e. refund one credit card then recharge another. If this is absolutely necessary, an administrative processing fee of $25.00 will be assessed prior to processing. Payments for NASPA Annual Conference registrations cannot be reprocessed, no exceptions.

RETURNED CHECKS/CHARGE BACKS
There is a $35.00 administrative processing fee invoiced against all returned checks or disputed credit card charges resulting in a charge back.

REFUND POLICY
Individual NASPA memberships are non-refundable. Registration refund policies vary by event and can be found within posted registration policies for each event. Publications Refund Policy.

CREDITS
It is NASPA’s policy that financial credits cannot be maintained on individual profiles. Funds from a cancelled payment may be applied to another order at NASPA’s discretion and only at the time of cancellation. Payments made for canceled registrations may be applied to a future event within the same fiscal year if notification of the substituted event selection is provided within thirty days of cancellation. This statute applies only to national NASPA conferences, excluding Annual Conference and all regional events.

ACH VENDOR ESTABLISHMENT
It is NASPA’s policy to decline establishment as an ACH Vendor with any external financial entity.

SPONSORSHIP PAYMENTS
For assistance processing national event sponsorship payments, please contact Fred Comparato at fcomparato@naspa.org. For assistance processing regional event sponsorship payments, please contact Tonya Murphy at events@naspa.org.

THIRD PARTY PARTNERS
Publications: If you need assistance with a payment for a NASPA publications order, please contact our fulfillment house, PBD at naspaorders@pbd.com or (770) 280-0098 Bookmasters info….

Annual Conference: If you need assistance with a payment for the NASPA Annual Conference registration, please contact our registration company, Experient at naspa@experient-inc.com or (800) 974-3084

EVENT REGISTRATION POLICIES
Cancellation: The cancellation deadline to receive a refund depends on each event, less a $50.00 administrative fee. No refunds will be given after the deadline for any reason. All requests for cancellation and refunds must be submitted here in writing and sent to refund@naspa.org. Any program may be cancelled or postponed due to unforeseen circumstances. In this case, fees will be refunded; however, NASPA will not be responsible for additional costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, and/or travel agencies. NASPA is not responsible for weather or travel related problems and will not reimburse registration fees for these issues.

Member Rate Qualifications: In order to qualify for member rates, you must have a current individual membership, valid through the date of the event you are attending. You should have your own individual ID number. You will NOT get the member rate by using your institutional ID number. If you receive the member rate and your membership lapses, but is not renewed by the time of the event, the non-member rate will be assessed at the prevailing rate. Anyone whose membership is scheduled to expire should plan to renew their membership promptly, to avoid additional fees.

Group Registration Discount: NASPA’s Annual Conference does not offer a group registration discount. For other select events, NASPA may offer a discount for members registering in groups of two or more individuals from a single institution. If an event is offering the group discount, it will be detailed on the registration page for that event. Please verify discount information on the event page prior to requesting this discount. To apply for this discount, email your request in writing to events@naspa.org prior to applying payment to your registration. Your request must include all registrants’ full names, the institution name, and the title of the event. The membership department will follow up for any additional information required and provide a personalized discount code each member of your group to use when processing payment.

Purchase Orders: NASPA does NOT accept purchase orders as a form of payment. For registrants requiring an invoice to have a check payment processed, please use the Bill Me payment method to complete your registration. The resulting invoice can be found and downloaded under the My NASPA section of the website (must be logged-in), by selecting the View Invoices link from the dropdown menu. Alternatively, email a request to Membership to have a PDF of your invoice sent to you. Bill Me registrations are considered complete and will hold your place in an event, however the balance due must be settled prior to attending.

Current and Past Registrations: In order to see a current or past registration receipt, log in to your account and go to Personal Snapshot. Select My Events from the menu on the left. Click View on the event and then View Order to see a printable receipt. Registrations for the upcoming NASPA Annual Conference can be found by logging in directly at https://conference.naspa.org/ and clicking Register. NASPA Annual Conference registrations will not appear under the My Events section of your Personal Snapshot until after the event has taken place.

QUESTIONS?

Tonya Murphy
Assistant Director, Constituent Experience and Services
Email: events@naspa.org
Phone: 202-265-7500 ext. 1183